To maximise your opportunity you need to maximise your engagement. Our mantra is ‘we always Design Think before we Design Do’ – whatever the size of job, we apply human-centred Design Thinking principles to ensure we’re putting your audience front and centre. Our approach is as much psychological and empathetic as it is aesthetic.
We find that throughout many organisations there are teams working hard to deliver programmes, projects, internal initiatives, bids, presentations, workshops, exhibitions, campaigns, products and services without trusted creative partners they can call on to help maximise their engagement and optimise the opportunity. What we’re ultimately talking about is wasted time and money and often erosion of brand consistency right at the point of delivery. These are also missed opportunities to drive the brand, and its people, forward with purpose and differentiation. So our mission is to turn that on its head – turn vulnerability and inefficiency into strength and effectiveness – by providing design in a way that aligns to how businesses work. We want to help you integrate design into your business strategy and your culture to bolster your brand and drive in-house innovation, from boardroom to bid room. Here’s how we aim to do that:
Inquisitiveness and a hunger for learning are what we look for in our team members, even above their design skills. Design can be coached and mentored, curiosity less so. It’s important because in order to support you effectively we’ve got to be plugged in to your world. We want to know what makes you so cool and get excited about being part of your journey.
We need to know what the big idea is. We need to know where you want to get to. Design is not a reaction – it’s analytical, strategic, psychological, interpretive. Knowing what summit you’re aiming for, knowing what effect you want to have on the world helps us to be more effective for you.
Collaboration with clients is not only essential, it’s also really rewarding. You learn so much! We thrive on collaboration. We love it when a client comes back with insights as to why things won’t work as much as why they will. That’s because it drives us, together, towards a better solution. Working together keeps us human. You don’t need to be creative for us to innovate together – you just need to be asked the right questions. Together we create. Together we innovate.
Trust is a strategic imperative for us, because we want to be there for you and able to respond quickly, even if it means not having a PO in place before we get cracking (because sometimes that’s what the teams we work with need). It takes trust, on both sides. We will earn yours and treasure it.
A lot of emails we get start with, ‘Help!’. It’s an absolute privilege to receive those messages because someone is saying they are in need and they believe we are the ones to deliver. We believe that for us to be agile we need three things: giving the client direct access to the creatives (no Chinese whispers and wasted rigmarole of going through account managers); staying in touch with your world – competitors, sector news, changes in Government policy; and above all, the right attitude. ‘Yes,’ we say, ‘let’s do it.’
Innovate the process
Process can sometimes be the shoelace that trips the sprinter. We believe process should be an enabler for delivery, whatever the speed of requirement. We’re committed to a path of constant improvement to our procedures to become a truly unique offering in the creative sector.
Design is applicable to everyone. That’s because at its core it considers people first. Yes we want you to rely on us, and be happy about it. But we also want you to feel empowered by design too, otherwise we won’t really have changed anything. So we are committed to offering mentoring and coaching services to our clients, as well as seminar programmes and workshops to strengthen brand awareness and design understanding throughout your culture.